Draft page: not final.
Highlighted items still need to be confirmed.
Booking, cancellation and no-show policy
This page explains how reservations work on Signature Dish. It's part of our Terms of Service; if the two ever differ, the Terms apply.
No card, no fees
Booking is free. We don't take a card or charge any booking, cancellation or no-show fee.
Cancelling
You can cancel for free from the link in your confirmation email or from My reservations, any time before your reservation time. Please cancel as early as you can, ideally at least [[TODO(Adam): 2]] hours ahead, so the table can go to someone else. Once your reservation time has passed, the site can't cancel it; please call the restaurant.
Changing a reservation
To change the time, date or party size, cancel and book again. [[TODO(Adam): decide whether to build "change reservation"]]
Restaurant policies
A restaurant may have its own, stricter policy, for example for large parties or holidays. When it does, it's shown when you book, and the restaurant's policy applies to that booking. [[TODO(Adam): per-restaurant policy text isn't built yet (no field in the listing or booking page); build it or remove this section]]
Restaurants can cancel too
Sometimes a restaurant has to cancel, for example if it closes unexpectedly. If that happens we'll email you.
No-shows
If you don't arrive and haven't cancelled, the restaurant may mark your reservation as a no-show [[TODO(Adam): number]] minutes after the booking time. After [[TODO(Adam): 3]] no-shows in 12 months, we may limit your ability to book.
If you think a reservation was marked as a no-show by mistake, email [email protected] with your confirmation code.
Reviews
Only diners the restaurant marked as seated can review, one review per visit, within 30 days. See our review and content guidelines.